Refunds and cancellations

A studio job is paid for before it starts. The rules on this page apply to every job. Nothing is shipped, so there is no return to send back, and a refund is paid back to the payment method you used.

You can cancel a job with its cancel button at any time before you press Start, for a full refund. You do not need to give a reason. Once you press Start the job runs, and it can no longer be cancelled.

• If a paid job fails before its notes are ready, you get a full refund automatically. You do not need to ask.
• A build counts as failed when fewer than three quarters of its planned pages could be written, or when the AI model declines to make notes from your pages. Either way the job stops and you get a full refund automatically.
• If you pay twice for one job, the second payment is refunded in full automatically.

Automatic refunds are started within 15 minutes of the cancellation, the failure or the second payment. Then they travel back to your bank as described under “When the money comes back”.

Sometimes most of the plan is written, but a few planned pages, or the SELF-TEST page, could not be made. The job then finishes without them. The studio and our email tell you which pages were left out.

To ask for a partial refund, use the contact page within 30 days of the notes being ready, with the link to the job. We review the request and refund the share of the price for the pages that were left out.

Once your notes are ready the job has been delivered, so it is not refundable, and unused edits are not refunded. The exception is a material defect: notes that are clearly not what the quote promised. Examples include planned pages missing, pages blank or unreadable, notes made from different pages than the ones you chose, or several clear factual errors against your book that the included edits cannot fix.

Tell us within 7 days of the notes being ready, through the contact page, with the link to the job and what is wrong. We look at the job and, at our discretion, fix it, give you a free new job for the same pages, or refund part or all of the price.

Write to us through the contact page, or email coffeewithom@gmail.com, and include the email address you signed in with so we can find your job, the link to the job, the date of the payment and, if you have it, the payment ID from Razorpay's receipt email. We confirm receipt by email and tell you whether the request qualifies.

Refunds go back to the original payment method through Razorpay: the same card, UPI account or bank account. They usually reach you within 5 to 7 working days after they are started. Some banks and card issuers take longer. The job in the studio shows the refund's progress, and we email you when a job fails.

A job we give you free has nothing to refund. A test payment made while the payment provider is in test mode moves no real money.

We may update this policy. A change never affects a job you have already paid for. The date at the top of the page shows when the policy last changed.